Effective Date: [24/04/2025]
At JointBetterMax.com, your satisfaction is our priority. If you’re not completely satisfied with your purchase, we’re here to help. Please review our return and refund policy below.
1. 60-Day Satisfaction Guarantee
We offer a 60-day money-back guarantee on your first purchase. If you’re not satisfied with your results, simply contact us within 90 days of receiving your order for a refund.
2. Eligibility for Returns
To be eligible for a return:
- The item must have been purchased directly from https://jointbettermax.com
- The return request must be submitted within 60 days of the delivery date
- The product can be partially used, but it must be returned with the original packaging
Please note: We do not accept returns on:
- Products purchased through third-party sellers
- Items marked as final sale
- Shipping fees (non-refundable)
3. How to Request a Return
To initiate a return, please email us at support@jointbettermax.com with the following details:
- Full name
- Order number
- Reason for return
Our team will provide return instructions, including where to send your item.
4. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved:
- Your refund will be processed to your original method of payment within 5–7 business days
- You will receive a confirmation email once the refund has been issued
5. Exchanges
We do not offer direct exchanges at this time. If you would like a different product, please initiate a return and place a new order.
6. Damaged or Incorrect Orders
If your product arrives damaged or you receive the wrong item, please email us at support@jointbettermax.com within 7 days of delivery. We’ll make it right as quickly as possible.
7. Return Shipping
Customers are responsible for return shipping costs unless the product was damaged or incorrect upon arrival. We recommend using a trackable shipping service as we cannot guarantee receipt of your return without tracking.
8. Questions?
If you have any questions or need assistance with your return, don’t hesitate to reach out:
Email: support@jointbettermax.com
Website: https://jointbettermax.com